AI agents that work 24/7, with you in control
Each agent has one job, such as social media, support, SEO or reporting, and works with your tools. You set the rules and approve what matters.
The challenge
Sound familiar?
- Posts, replies and reports eat hours every week.
- Messages sent after hours wait until the next day.
- SEO, content and email fall behind.
- Simple automations break at every exception.
- It's unclear what an agent may do on its own.
In short
AI agent or automation?
- Automation
- Follows fixed steps: "when X happens, do Y".
- AI agent
- Gets a goal and rules, picks the steps and asks for approval when needed.
Use automation for fixed workflows and an agent for tasks that vary.
The agent team
One job per agent
Clear rules and only the tools it needs. Most companies start with two or three agents.
- Agent 01
Operations coordinator
- Coordinates the other agents
- Tracks KPIs and budgets
- Sends you a short daily summary
Dashboard · Slack · Email
- Agent 02
Social media
- Plans and publishes posts
- Replies within your rules
- Tracks organic growth
Facebook · Instagram · LinkedIn · X
- Agent 03
Customer support
- Answers frequent questions at any hour
- Creates tickets and updates the CRM
- Hands complex cases to a person
Website chat · Email · WhatsApp
- Agent 04
SEO and research
- Keyword and trend research
- Drafts SEO articles for review
- Monitors pages and technical issues
Website · Search Console · Analytics
- Agent 05
Email marketing
- Sends campaigns and automated sequences
- Segments subscribers
- Reports opens and clicks
Newsletter platform · CRM
- Agent 06
Content creator
- Copy and headline variants
- Drafts for visuals and thumbnails
- Adapts each piece to its channel
Brand guide · Design tools
- Agent 07
Data and reporting
- Daily KPI report
- Keeps the dashboard up to date
- Flags trends and anomalies
Analytics · Sheets · BI
- Agent 08
Sales and follow-up
- Takes in and qualifies leads
- Prepares follow-ups and offers for approval
- Books sales calls
CRM · Calendar · Email
- Agent 09
Integrations and IT
- Connects your tools through their APIs
- Tests and maintains the flows
- Deploys new automations
APIs · Webhooks · Databases
- Agent 10
HR and recruitment
- Screens CVs against your criteria
- Publishes job ads
- Prepares a shortlist for interviews
Job platforms · Email
Industries
Set up for your industry
A few examples of where agents take work off the team:
-
Online stores
Abandoned carts and the same order questions every day.
- Support on site chat, Messenger and email
- Welcome and abandoned-cart email flows
- Stock alerts and weekly sales reports
-
Medical and dental practices
Calls missed during consultations and appointments that are not kept.
- Online booking and reminders by SMS or email
- Answers about prices, address and hours
- Review requests after each visit
-
Marketing agencies
Hours spent every month on client reports.
- Reports pulled from Meta, Google, TikTok and LinkedIn
- Posting and scheduling per client
- Lead follow-up and sales calls booked
-
Real estate agencies
Leads that arrive at all hours and go cold by morning.
- Instant replies to every enquiry
- Lead qualification
- Viewings booked in the calendar
-
Hotels and guesthouses
Booking questions at night and reviews left unanswered.
- Answers about rooms, prices and availability
- Booking requests passed to reception
- Review follow-up after each stay
-
Restaurants and cafés
Reservations and the same questions about menu and hours.
- Reservations taken on chat and social media
- Answers about the menu and opening hours
- Regular posts and promotions
-
Law firms and consultants
New requests and documents that eat billable time.
- Request intake and a sorted inbox
- Meetings scheduled and minuted
- First drafts of documents for review
-
Education and courses
Enrolment questions and reminders handled by hand.
- Answers about courses, dates and prices
- Enrolment follow-up
- Session reminders for students
Audit
It starts with an audit
Part of the web audit my Medusa Designs team runs before every project. We check your website, marketing and workflows, then show where agents help most.
-
Website and technical health
- Technical health and speed
- Indexing and SEO foundations
- Analytics in place (GA4, Search Console)
-
Search and competitors
- How you rank against competitors
- Keywords and content gaps
- Pages that win or lose visitors
-
Marketing accounts and audience
- Ad accounts and the audience they reach
- Content and social channels
- The competition on each channel
-
Workflows and repetitive work
- How work moves through your team
- The steps that cost the most time
- The tools and data an agent may use
What you receive
- Audit reportWhat works and what is missing.
- Automation mapWhere agents fit and what each one would do.
- RoadmapWhat to fix, automate and build, and in which order.
- Written proposalScope, timeline and costs, agreed upfront.
Process
From manual task to agent
-
Audit
We pick the flows worth automating.
-
Proposal
Flows, tools, costs and timeline, in writing.
-
Setup together
We set up the first agent with your team, on real data.
-
Rules and training
Limits, approvals and a short training for your team.
-
Live and reported
The agent runs non-stop and you get regular reports.
Control
You stay in control
- Each agent follows written rules and does nothing outside them.
- If something fails, a person is notified.
- You can stop or change any flow at any time.
- Minimal data access and a log of every action.
- Regular reports on what each agent did.
- A person reviews client messages when you want it.
Ways to start
Start small, then grow
Audit
Website, marketing and workflows, checked by my Medusa Designs team.
- Audit report and automation map
- A roadmap of what to automate
- No obligation to continue
First agent setup
The fastest way to see an agent at work.
- Audit of one process
- First agent configured together
- Training for your team
- Documentation for your flow
- Support after launch
Monthly operation
A growing team of agents, looked after every month.
- Regular working sessions
- New flows every month
- Several agents at once
- Weekly monitoring and reports
About me
Who you will work with
I'm Maria Antoneta, a project manager with a background in law, Java development and digital marketing. I run digital projects through Medusa Designs. For me, AI is a tool for better processes, not a goal.
The specialists I work with
-
Ciprian
-
Ciprian
-
Mircea
-
Sorin
FAQ
Frequently asked questions
Do I need technical knowledge?
No. We set everything up together. If you can use email, you can work with the agents.
How fast can the first agent go live?
A simple agent can be ready in days; agents linked to several tools take longer. The timeline is in the proposal.
What does it cost to run the agents?
Usually little: AI model access and hosting, paid per use. We estimate it in the proposal.
Which tools can the agents use?
Anything with an API: email, WhatsApp, Slack, social media, CRMs, websites and databases.
What happens if an agent makes a mistake?
A person is notified, the error is logged and the rule is fixed. Your team stays responsible for the result.
Can I change an agent after launch?
Yes, at any time. I also show your team how to make small changes.
How do I know the agents are working?
You get regular reports and a log of every action.
How many agents do I need?
Most start with two or three, for example support, social media and reporting. One agent is also a good start.
Does an agent replace an employee?
No. It takes over tasks, not a whole role. A person stays responsible for the result.
Next step
Pick one repetitive task. We'll build the agent for it.
A few details help me prepare. I read every request myself.
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